Smooth journeys, start to finish
Deliver itineraries, boarding passes, and real-time updates travelers can act on instantly.
Itineraries and boarding passes straight to the wallet.
Gate changes and delays the moment they happen.
Seat upgrades, tours, and add-ons in the chat.
Have a great flight, {{first_name}}! Your boarding pass is ready for your wallet and boarding starts at {{time}}. Want a window seat or extra legroom?
A sample Travel & Tourism WhatsApp message, fully customizable.
How WhatsApp works for Travel & Tourism
Travel is an industry of high anticipation and high disruption: travelers are excited before a trip and anxious the moment something goes wrong, and the communication they receive shapes both. An itinerary buried in email goes unread at the gate, a delay alert that arrives late ruins the connection, and an upsell window closes before the traveler ever sees it. WhatsApp reaches travelers in the app they live in while traveling, under a verified, branded sender.
Itineraries and boarding passes land as rich cards with a one-tap add-to-wallet. Disruption alerts — gate changes, delays, cancellations — reach the traveler instantly with rebooking options. Seat and bag upgrades, local recommendations, and trip-feedback prompts ride along the journey.
The payoff is smoother journeys, recovered disruptions, and ancillary revenue captured in the moment.
Where it pays off
An itinerary or boarding pass lands with a one-tap add-to-wallet.
A gate change or delay reaches the traveler with rebooking options.
A seat or bag upgrade offer lands while anticipation is high.
Recommendations reach the traveler at the destination.
What you can launch
Templates in this pack
Sign up to use these templatesTravel & Tourism on WhatsApp: common questions
- How does WhatsApp improve the traveler experience?
- Itineraries, boarding passes, and updates land as rich cards in the messaging app travelers live in while traveling, with one-tap add-to-wallet and rebooking actions. The information they need is in the one place they check, not buried in email.
- Ca WhatsApp help travel companies recover disruptions?
- Yes. Disruption alerts reach the traveler instantly with one-tap rebooking or alternative options, turning a missed connection into a recovered journey instead of a stranded, angry customer.
- How does WhatsApp grow travel ancillary revenue?
- Seat, bag, and excursion upgrades land as tappable offers while anticipation is high, capturing revenue an email upsell sent days earlier would miss. Timely offers convert.
- What can a travel company send?
- Itineraries and boarding passes, disruption alerts, seat and bag upgrades, local recommendations, and trip-feedback prompts — each branded and tappable.
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